Privacy Policy
Your privacy and data security are our top priorities.
Last updated: January 2024
Introduction
At LeadMate, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered WhatsApp customer support service.
By using LeadMate, you agree to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us at sherifelamir2003@gmail.com.
Information We Collect
Personal Information
- Email address (for account creation and communication)
- Business name and contact information
- WhatsApp Business account details
- Billing and payment information
Usage Data
- Messages processed through our AI system
- Service usage statistics and performance metrics
- Device information and IP addresses
- Log files and analytics data
Customer Conversation Data
- WhatsApp messages between you and your customers
- Customer contact information shared in conversations
- AI-generated responses and conversation history
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide and maintain our AI-powered WhatsApp support service
- Customer Support: To respond to your questions and provide technical assistance
- Service Improvement: To analyze usage patterns and improve our AI algorithms
- Communication: To send you service updates, security alerts, and support messages
- Billing: To process payments and manage your subscription
- Legal Compliance: To comply with applicable laws and regulations
Data Protection & Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure data centers with physical and network security
- Employee training on data protection best practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Data Sharing
We do not sell, trade, or rent your personal information to third parties.We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party services that help us operate our platform (cloud hosting, payment processing)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
All third-party providers are contractually bound to protect your data and use it only for the purposes we specify.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us at:
Email: sherifelamir2003@gmail.com
Subject: Privacy Policy Inquiry
We will respond to your request within 30 days of receiving it.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We recommend reviewing this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.